What opens up in Bigwin Casino after you sign in?
Read this once you have signed in and want to know what the account area holds before you play.
Balance, history and withdrawal progress
Open the account area first, because the tools you need sit there once you are signed in. The balance shows the funds you have available to play with, and it changes as you deposit, bet and win. Beside it, the transaction history lists every deposit and withdrawal with its date, so you can check a payment without contacting anyone. Bonuses you have accepted are listed with their status, and the terms of each offer stay within reach for as long as the bonus is active. Withdrawals are requested from the same area, and each request shows its progress until the money leaves Bigwin Casino. Read the terms before you accept an offer, since a bonus can attach conditions that change how you use your money.
Which documents does verification ask for first?
Start with a reset link when you cannot get into your account. Bigwin Casino sends it to the email address you registered, so check that inbox and its spam folder before anything else. Open the link and follow the steps on the page it leads to. If nothing arrives, request one new link rather than several, because older links may stop working. Verification is a separate step. Documents are checked at the latest before your first withdrawal, and the review window is 69 hours. Keep proof of identity, proof of address and payment method confirmation ready, so a clear scan goes in the first time and the review is not delayed by a resubmission.
Sleeping screen at the bet, sign-in page on return
Check your device settings before a long session, because a sleeping phone or a restarted computer can end your sign-in without any warning. Mobile browsers tend to do this when the screen locks between bets. Before you step away, glance at the balance so you know where you stood. If the page returns you to the sign-in screen, sign in again and open the history, which records the activity you made before the interruption. Avoid private browsing windows, which discard stored data when they close, and keep the same browser for everyday play. Keep the screen awake only on a device you own, and avoid leaving a deposit or withdrawal half finished.
Shared computer sign-out and interrupted deposits
Sign out every time you finish on a shared computer, library terminal or borrowed phone, because the next person who sits down will see whatever is still open. A session can also be lost when a connection drops during a deposit, or when the app is closed halfway through a cashier step. In that case, sign in again and read the balance before doing anything else, so you know whether the payment went through. Do not repeat a payment straight away. Look at the history first. Use your own device for play, keep its lock screen active, and do not hand it to someone else while signed in. If you think someone else has seen your login details, change your password on the site at once and tell support.
Bigwin Casino limits, reminders and cooling-off
Open the limits section of your account before you play, and set a deposit limit or a loss limit that suits your budget. A deposit limit caps the money you can add over a period you choose, and a loss limit does the same for what you can lose. Session time reminders show how long you have been playing, while a cooling-off period gives you a break from the account. For a longer break from gambling, apply to BetStop, the national self-exclusion register run by ACMA at betstop.gov.au, where the application takes about 5 minutes and a support person can be nominated. If you would like to talk first, call the National Gambling Helpline on 1800 858 858, which runs 24 hours a day, every day of the year.